To make it easier we have put together a list of the questions that concern our clients the most, together with our answers, in the hope of inspiring you with reassurance, factual information and confidence in our ability to assist you.
If there’s anything you’d like to know that we have left out, don’t hesitate to get in touch and ask us!
We install gas, oil and LPG boilers from leading manufacturers, including combi, system and heat-only (regular) boilers. We’ll recommend the most suitable type based on your property size, hot water demand and existing pipework.
We recommend an annual boiler service to keep it running safely and efficiently, maintain your manufacturer’s warranty and comply with your home insurance requirements.
Yes. We carry out boiler repairs across Wiltshire and stock a range of common spare parts to resolve most faults quickly. Contact us to arrange a visit.
If your boiler is over 10–15 years old, frequently breaks down, is no longer energy-efficient or spare parts are difficult to source, replacement is usually more cost-effective. We’ll give you an honest assessment.
Yes. We are experienced in the installation, servicing and repair of oil-fired boilers and are OFTEC registered, meaning we are qualified to work on oil heating systems.
An air source heat pump (ASHP) extracts heat from the outside air to heat your home and hot water. They work well in most UK properties, particularly those with good insulation. They are especially worth considering if you are off the gas grid, as is common in rural Wiltshire.
Yes. The Boiler Upgrade Scheme (BUS) currently offers a £7,500 grant towards the cost of an air source heat pump. We can guide you through the eligibility criteria and application process.
In most cases, yes. A properly designed ASHP system can provide all your space heating and hot water. We carry out a full heat loss assessment of your property before designing any system.
Yes. Modern ASHPs operate efficiently even when outdoor temperatures drop below freezing, making them a viable year-round heating solution in the UK climate.
Underfloor heating provides even, comfortable warmth across a room, eliminates radiators to free up wall space, and runs at lower flow temperatures than radiators, making it highly compatible with heat pumps and energy-efficient boilers.
Yes. We install both wet (water-based) and electric underfloor heating systems. In existing properties, low-profile systems are available that minimise the increase in floor height.
It is compatible with most floor coverings, including tile, stone, wood and vinyl. We will advise on the best system for your specific floor construction and covering.
Yes. We supply and install OFTEC-compliant bunded and single-skin oil tanks for domestic and commercial properties across Wiltshire, ensuring full compliance with building regulations and environmental requirements.
A bunded tank has a double wall that contains any oil leaks, protecting the environment. Building regulations now require bunded tanks in most new installations, and they are strongly recommended as best practice in all cases.
Signs include visible corrosion, leaks, age (typically over 10-15 years for plastic tanks), or failure to pass an inspection. We can assess your existing tank and advise accordingly.
Yes. We design, install and maintain commercial heating systems for offices, retail premises, warehouses, agricultural buildings and other commercial properties throughout Wiltshire.
Yes. We offer ongoing servicing and maintenance agreements to keep commercial systems running reliably, minimise downtime and meet health and safety obligations.
We can manage the complete renovation, including design, tiling, sanitaryware supply and fit, and all associated plumbing and electrical coordination. Alternatively, we can handle just the plumbing element if you have other trades in place.
A standard bathroom refurbishment usually takes between 5 and 10 working days, depending on the scope of works. We’ll give you a clear programme before work begins so you can plan accordingly.
Yes. We work with a range of trusted suppliers and can help you select sanitaryware, brassware, shower enclosures and accessories to suit your taste and budget.
We handle all types of domestic plumbing, including leaks and burst pipes, tap and toilet repairs and replacements, radiator installation and removal, cold and hot water system work, and new plumbing installations.
Yes. We provide emergency call-out services for urgent plumbing problems such as burst pipes, leaks and loss of hot water. Contact us directly for availability.
We cover the whole of Wiltshire and surrounding areas. Please get in touch to confirm we cover your specific location.
Yes. Under the Gas Safety (Installation and Use) Regulations 1998, all landlords are legally required to have a Gas Safety Record (CP12) carried out annually by a Gas Safe registered engineer for any property they let with gas appliances.
The inspection checks all gas appliances, pipework and flues within the property to ensure they are safe and operating correctly. You’ll receive a Gas Safety Record to provide to your tenants.
Yes. All our engineers who work on gas appliances are Gas Safe registered, which is a legal requirement. You can verify any engineer’s registration on the Gas Safe Register website.
It is an independent inspection of a property’s plumbing and heating systems, carried out before purchase. It gives you a clear picture of the condition of the boiler, pipework, radiators, hot water system and any other relevant installations, so you can make an informed buying decision or negotiate on price.
No. A standard homebuyer survey carried out by a surveyor will typically only give a general overview of plumbing and heating. Our specialist report goes into much greater technical detail and is carried out by a qualified plumbing and heating engineer.
We understand that property purchases move quickly. We aim to arrange inspections promptly and will provide a written report as soon as possible after the visit.
Yes. We offer a full design and installation service for new builds, extensions and whole-house upgrades, including heat loss calculations, system specification, pipework design, installation and commissioning.
Yes. We are experienced in working alongside architects, main contractors and project managers to deliver plumbing and heating installations as part of larger construction projects.
All work is carried out in compliance with current building regulations and relevant industry standards. We provide all necessary certification on completion.
Simply contact us by phone or through our website. For larger projects we’ll arrange a site visit to carry out a proper assessment before providing a detailed written quotation.
Yes, we provide free, no-obligation quotes for all installation and renovation projects.
We’ll remind you when your boiler is due its annual service — helping you stay safe, efficient, and avoid costly breakdowns. Plus, get 10% off your first service when you sign up.
It’s simple and easy – just fill out the boiler service reminder form with your contact information and the date of your last boiler service, and we’ll take care of the rest.
Complete the form to sign up to our FREE boiler reminder service and get 10% off your first service.
